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Privacy Policy

Introduction

Welcome to pumpkinulpan.com, operated by IVRIT ONLINE Ltd., Reg. No. 516832607, Yereh Av 13/14, Modiin, Israel ("Website Management").

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This Privacy Policy ("Policy") explains how LingvoGo ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit or use our website at https://pumpkinulpan.com (the "Website") or any related services, including our courses, membership areas, and subscription plans (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect different types of personal information depending on how you interact with our Services.

A. Personal Information You Provide Directly

  • Name, email address, and username when you create an account.

  • Payment information when purchasing subscriptions or services. (Note: We do not process or store your payment details—see Section 4 for more information.)

  • Information provided in communications with us, such as customer support inquiries.

B. Automatically Collected Information

  • Usage Data: Course progress, exercise performance, AI tutor interactions, and time spent on the Website.

  • Device Information: IP address, browser type, operating system, device identifiers.

  • Cookies and Tracking Technologies: Preferences, session data, analytics. (See Section 9 on Cookies.)

C. Data from Third Parties

  • Wix (our website host) may collect data related to site access and technical logs.

  • Payment processors (e.g., https://grow.business/) collect billing details for transactions.

2. Legal Basis for Processing (GDPR & UK GDPR)

For users in the European Economic Area (EEA) and the UK, we process personal data based on:

  • Contract Performance: To provide our courses and services.

  • Legitimate Interests: For analytics, service improvement, and security.

  • Consent: For marketing communications and optional tracking.

  • Legal Obligation: To comply with applicable laws and financial regulations.

3. How We Use Your Information

We use your information to:

  • Provide access to our Services, including course materials, AI tools, and user accounts.

  • Personalize course recommendations based on learning progress.

  • Send emails, updates, reminders, and promotional offers (with opt-out options).

  • Analyze user activity to improve our Services.

  • Prevent fraud and ensure security.

  • Comply with legal and financial obligations.

4. How We Handle Payments & Financial Data

  • We do not process or store payment card details directly. All transactions are securely handled by https://grow.business/.

  • https://grow.business/ collects and processes billing information, following their own Privacy Policy.

  • If you request a refund, https://grow.business/ will process it securely according to their terms.

  • We only store transaction records (e.g., receipts, billing history) for legal compliance.

5. How We Share Your Information

We do not sell your personal data. We may share your data in these cases:

A. Service Providers (Third Parties)

We work with trusted companies to deliver our Services:

B. Legal Compliance & Business Transfers

  • If required by law (e.g., court orders, fraud prevention).

  • In case of a business sale, merger, or acquisition, data may be transferred.

6. Data Security

We use industry-standard measures to protect your personal data:

  • Encryption: Secures transmitted data.

  • Access Controls: Limits access to authorized personnel.

  • Secure Storage: Uses reliable cloud services.

While we take strong precautions, no system is 100 percent secure. If a data breach occurs, we will notify affected users as required by law.

7. Data Retention (How Long We Keep Your Data)

  • Accounts: Retained as long as your account is active.

  • Payment Data: Kept only for legal and tax reasons.

  • Inactive Users: If an account is inactive for two or more years, we may delete it.

  • Marketing Data: Retained until you opt out.

If you wish to delete your account, contact us at admin@pumpkinulpan.com.

8. Your Rights (GDPR, CCPA & Other Laws)

You have the right to:

  • Access your data (request a copy of your personal information).

  • Correct inaccurate data.

  • Delete your data (subject to legal exceptions).

  • Opt out of marketing emails.

  • Withdraw consent (if processing was based on consent).

How to Make a Data Request

To exercise your rights, email admin@pumpkinulpan.com with the subject line "Data Request."
We respond within 30 days (or within the legally required timeframe).

9. Cookies & Tracking Technologies

We use cookies to improve user experience and analyze traffic.

  • Essential Cookies (for login, security, and basic functionality).

  • Analytics Cookies (Google Analytics tracks page visits).

  • Marketing Cookies (for personalized ads, only if you consent).

You can disable cookies in your browser settings. 

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Contact Information

For any inquiries, please contact Website Management:

Email: admin@pumpkinulpan.com

Phone / WhatsApp: +972 (55) 6834504

Address: Yereh Av 13, Modiin, 7176364, Israel

By using our website, you agree to the terms of this Privacy Policy.

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